We sincerely apologize for product delays that are occurring due to the pandemic and factors beyond our control. In the meantime, please continue to check our site regularly. New styles are popping up everyday.
Order Processing Time: 3-5 business days prior to shipping orders within the United States and up to 30 business days outside the United States.
If you did not receive your package, please contact your local post office for assistance or contact the Postal Inspection Service. The Postal Inspection Service is the law enforcement and audit arm of the United States Postal Service. Complaints alleging mail tampering, fraud or theft comes under the exclusive jurisdiction of the Postal Inspection Service and should be reported by calling the Postal Inspection Service at 877-876-2455 or via their website at http://postalinspectors.uspis.gov.
USA Shipping: Packages are shipped via the United States Postal Service (USPS) First Class Package (5-7 business days).
Pre-order items take about 5 to 7 weeks to process and deliver to customers.
Simply Dovely DOES NOT guarantee delivery or dates of delivery. We must look to the shipping carriers to provide timely service.
International Shipping Information
About International Orders & Deliveries During COVID-19 and its variants
Simply Dovely and its partners ship internationally, but delivery times may be longer than usual.
Due to COVID-19 and its variants, air travel has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions.
USA: Normally, a package shipped with the Standard Shipping should arrive in 12-20 business days.
Canada: The Standard Shipping should take about 16-26 business days to arrive.
France/Europe: The Standard Shipping should take about 14-17 business days to be delivered.
Australia: Takes about 13-20 business days to be delivered (Standard Shipping).
Rest of the world: It is highly variable! For some islands, it can be up to 40 business days, but most of the time it is in the 30-day range.
Shipping delays may occur due to COVID-19 and its variants, governmental issues or inclement weather. We will communicate delays via email and social media channels, as applicable.
Order Tracking: To track your package, check your email box for the tracking number or email firstname.lastname@example.org and request a tracking number if you did not receive one. You can track your merchandise at usps.com or https://global.cainiao.com.