Undeliverable Packages

A package might be returned as undeliverable for several reasons:

1. The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us or the manufacturer. Double-check the address carefully when placing your order.

2. You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the post carrier responsible for delivery may be subject to specific restrictions.

3. The post carrier attempted delivery but failed. Most post carriers make more than one attempt to deliver a package. If they find that they can not successfully deliver your package, they'll return it to us or the manufacturer.

4. The recipient refused the delivery. A gift recipient who is not expecting a gift may refuse a package if they believe it's being delivered to them by mistake. All sales are final upon shipping and delivery. Refer to the Refund Policy.  If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.

5. The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a post carrier will return the package to us or the manufacturer.

6. The package was damaged in transit. If a package is damaged while it's on its way to you, the post carrier may return it without attempting delivery.

We can not re-ship orders that carriers return to us and our manufacturers, as undeliverable. If you still want to purchase items that were undeliverable, place a new order on our website.

Frequently Asked Questions

1. Why is USPS, UPS, or other post carriers returning to sender? There are several reasons why USPS, UPS, or other post carriers may return a package as undeliverable: The address was incomplete or incorrect. The package information didn't match what was entered on the label, and the postage owed was not charged through the USPS APV System. The recipient declined the package.

2. What does addressee was not known at the delivery address noted on the package? Delivery attempted, addressee not known at place of address. This means the package(s), as it was addressed, was delivered (or attempted) but then put back into the mail stream because the recipient didn't match the one currently at the address.

3. What happens when an item is returned to sender? Returned to sender is a common policy used by post carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to the indicated return address. The addressee has moved without providing a forwarding address.

4. Do I get a refund if my package is returned to sender? No. Once a package has been accepted into the post carriers’ mail stream, it can not be refunded.

Note: Refer to the Refund Policy. All sales are final, and product(s) contained in the package belong to the recipient upon shipping and delivery. However, if your item is found to be defective, we will exchange or send a non-defective item.